Knowledge Area

Knowledge Item

Introduction Layout of Housekeeping Department

• Housekeeping Office, Desk Control Room, Linen Room, Linen Uniform Store, Uniform Room, Tailors Room, Lost and Found Section, Flower Room, Floor Painters, Heavy Equipment store, Green House, Horticulture Equipment Store

Organization of a House Keeping Department

• Executive House Keeper, Assistant House Keeper, Uniform Room Supervisor, Uniform Room Attendant, Linen Room Supervisor, Linen Room Attendant, Floor Supervisor, Public Area Supervisor, Room Attendants, Housemen, Head Housemen, Desk Control Supervisor, Night Supervisor, Horticulturist, Head Gardener, Gardeners

Job Description of Housekeeping Personnel

• Executive Housekeeper, House Keeping Supervisor, Uniform/Linen, Room Supervisor, Night Supervisor, Room Attendant, Uniform Linen Room Attendant, Cloak Room Attendant, Tailor/ Upholsterer, Houseman, Gardeners (Malis)

Department of Housekeeping Co-ordinate With

• Front Office, Personnel, Purchase, Engineering, Laundry, Food and Beverage, Security, Stores

Qualities of House Keeping Staff

• Grooming, Personal Hygiene, Honesty, Curtsey, Tact and Diplomacy, Eye for Detail, Physical Fitness, Co-operative ness

Rooms and Floors-Practices and Procedures

• Briefing, Dress Turnout, Policies and procedure, VIPs in the House, Allotment of Duties, Standard of Performance, Recognition and praise, Other Information, Knowledge of rooms

Rules on a guest floor

• The maids Cart, Cleaning a room, How to enter, Room Cleaning Procedure, Making a bed, Cleaning a Bathroom, Evening Service, Second Service, Under Repair room, Preparing a room Report

House Keeping Control Desk

• Role of Control Desk, Co-ordination with the front office, Co-ordination with the engineering Department, Types of Resisters and File Maintained

Floor Linen Room

• Equipment, Basic Principles, Procedure for Requisitioning Fresh Linen, Procedure for Requisitioning Guest and Cleaning Supplies, Basic Principles, Store Tips, Record kept in floor Linen Room

Public Area

• Floor Terraces, Elevators, Elevator Lobbies, Corridors-Guest Floor, Service lobbies and Service stairways, Service Elevators, Function rooms, Lobbies, Shopping arcade, Cabanas, Bars, Soda, Fountains and Snack Bars, Dining Rooms Bar room Night Club, Grill room and Coffee Shop, Dining Area Furniture and equipment, Linen and Uniform Room, Bandstands and Stages, Offices, Store Room, Swimming pools

Linen Room

• Storage Conditions, Some Storage Tips and Practices, Equipment and Accessories of Linen and Uniform Room, Types of Uniforms Used, Types of Linen Used

Par Stocks

• Importance of par Stock, How to establish Par Stock

Inventory Control

• Stock Taking, Method of Principles involve

Exchange of Linen and Uniform

• Room Linen Exchange Procedure, Restaurant Linen Exchange Procedure, Exchange Linen/Uniform with Laundry

Housekeeping Practices

• Budgeting, Types of budgets, Capital Budget, Operational budget

Lost and Found Procedure

• Procedure

Cleaning Method

• Carpet, Laying of a Carpet, Daily Cleaning of a Carpet, Special points for carpet cleaning, Carpet Shampooing Procedure, Storage of Carpets, Removing spots and Stains from Carpet, Stains, Classification of Stain, Stain Removal, Cleaning of Chandeliers

Cleaning Agents

Cleaning Equipment and Standards

Pest Control

• Selection of Equipment, Rules for storage of Equipment, Cleaning Equipment, Cleaning Equipment Standard, Control of Odors

Other House Keeping Knowledge

Fire Prevention

Floral Art

First Aid

• Laundry Service, Valet Service, Classification of Fires, Types of Extinguishers, Care of Fire Extinguishers, Fire Doors, General Rules, Themes