Certificate in Front Office Management

BRIEF INFO ABOUT THE COURSE

The FRONT OFFICE MANAGEMENT is a four months long trade course offered by Bangladesh Skill Development Institute under the affiliation of Bangladesh Technical Education Board. This course is designed in such a way that a student will get the theoretical and practical knowledge about International standard Front Office works. After Completion of this course BSDI will provide 1/2 months attachment in any reputed Hotels/Restaurants and BTEB will provide four months certificate.

ELIGIBILITY

  • Secondary School Certificate/Equivalent Examination

DURATION

  • Six months long trade course

ADMISSION SESSION

  • June /December

COURSE OUTLINE

  • Introduction To Hospitality Industry
  • Introduction of Hotel, Motel and Botel / Types of Reservation.
  • Job Description
  • Coordination between front office operation with others department
  • Detailed essential social skill Customer and colleagues
  • Practical Class
  • Front Office Uniform Service.
  • Front office Equipment
  • Exam of lesson 1-8(1st Exam)
  • Basic Steps in handling guest complains
  • Abbreviation and hotel F/O Terminology
  • Attributes of a receptionist with practical class.
  • Law
  • Preview Class / Practical Class
  • Exam (2nd)
  • Telephone Manner (Cant)
  • Security
  • Fire emergency
  • First aid.
  • Taking Massage with Practical
  • Taking message with Practical
  • Reservation
  • Practical – Reservation form
  • Registration form /Practical class
  • Group Reservation
  • Safety locker management
  • Exam (3rd Exam)
  • Foreign currency
  • What is DNS, DNA, RNA
  • Practical & Revenue class
  • Final Exam

CERTIFICATE PROVIDER

  • Bangladesh Technical Education Board

FEES STRUCTURE: Click Here

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