INTRODUCTION

This course is for supervisory and managerial levels of staff. The comprehensive course provides interesting and challenging materials which will empower students to successfully do the following:

Part-1 (Written Communication)

v Answer letters of enquiry

v Reconfirm appointments

v Write letters of apology

v Answer letters of complaint

v Write letters related to recruitment, employment, warnings and termination

v Write reminders of outstanding accounts

v Write references, recommendations, and testimonials

v Write memos, e-mails, and invitations

v Write monthly reports/Minutes

Part-2 (Oral Communication)

v Sell

v Negotiate

v Delegate and motivate

v Guide staff through managing job interviews

v Conduct interviews

v Give speeches and presentations

v Run meetings

v Give briefings

v Use English with improved confidence, overall fluency and accuracy

KEY FACTS